Most individuals intending to commit a criminal act are concerned with being detected or identified. This concern is heightened when presented with overt security measures and may result in the person(s) displaying behavioral cues (verbally and/or non-verbally) due to the stress or fear of being discovered. By creating intentional stress points, staff are increasing the chances that a potential threat will “leak” suspicious behaviors and thus be open for detection. Some measures (“stress points”) that may already exist to create a safe and welcoming environment for patrons include:
- Conspicuous signage indicating active monitoring (For example: “For your safety, these premises are actively monitored by 24-hour video surveillance,” “CCTV in use,” or “Premises patrolled by security personnel.”)
- Dedicated staff greeting patrons (making eye contact and verbal interaction) at main entry points.
- Request for a valid form of identification at check-in.
- Visible safety/security personnel on site.
- Requiring all staff, regardless of position, to verbally greet/acknowledge and make eye contact with patrons throughout their stay.
Read about how hotels can improve lodging security with behavioral detection and analysis (BDA) here.