Choosing a Preference and Consent Management Provider
Thousands of companies today, large and small, are realizing the importance of building trust and giving customers a voice through functions such as customer...
Starwood Preferred Guest Debuts Mobile, Keyless Entry
STAMFORD, Conn.—Starwood Preferred Guest (SPG), the loyalty program from Starwood Hotels & Resorts Worldwide, introduces SPG Keyless, a mobile, keyless entry system allowing guests...
Exceptional Innovation Launches Guest Services Management Platform
Westerville, Ohio—Exceptional Innovation, a global provider of guest-facing technology solutions for the hospitality industry, has launched a new web-based, staff-facing application to streamline guestroom...
HRI Hospitality Adopts Knowland’s Portfolio Capture
ARLINGTON, Virginia—Knowland announced that HRI Hospitality (HRIH) adopted Knowland’s Portfolio Capture following a testing period. The product is a complement to the Knowland platform...
Balance of Power Shifting from OTAs to Hotel Companies?
I read, with great interest, recent headlines declaring negotiation wins for Hilton Worldwide over online travel agencies. Now, I’m hearing rumors of a very...