data and conversion - AI

How Much Guest Data Do You Have a Right to Use?

Using big data to gain insights about hotel guests is a relatively new development in the lodging industry. When done right, it can provide...
Housekeeping Times

3 Ways to Show Appreciation to Housekeeping Staff

Given the repetitive nature of housekeepers’ work, finding ways to motivate staff can be challenging. By offering various and unique incentives for short periods...

Keys to Upgrading a Rough-Around-the-Edges Property

Chris Holland bought the worst hotel in the Florida Keys. He says so himself. “The place was on its knees,” Holland says of the then...

Carbon Monoxide: Protecting Your Guests, Safeguarding Your Property

While carbon monoxide poisoning at hotels is extremely rare, hotel owners and operators should practice regular maintenance and checks on equipment and systems to ensure...

Spas Stress Local Ingredients, Spirituality, and Male Market

As spa industry fundamentals continue to strengthen in the aftermath of the 2008¬–2011 economic downturn, hotel spa directors are placing more emphasis on incorporating...

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U.S. Department of Labor

AHLA Submits Comments on Joint Employer Rule

WASHINGTON—The American & Hotel Lodging Association (AHLA) today commended the U.S. Department of Labor for its efforts to provide clarity and certainty to employers...
The Venetian Las Vegas

IHG Extends Partnership With The Venetian Resort Las Vegas Through 2027

MACAO and LONDON—IHG and Sands China announced that The Venetian Macao and The Parisian Macao will become InterContinental Alliance Resorts beginning today. In addition,...
Digital detox - phones on the beach

Digital Detox: Hotels and Travel Companies Give Guests Space To Unplug

As the world becomes more connected, so do travelers and their phones. A study from Deloitte found that Americans check their smartphones 52 times...

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