Trump Gets Into the Wellness Game
In the past year, plenty of hotel brands took initiative and launched wholesome food and lifestyle options for travelers who want to keep up...
Getting to the Points
Last October, Deloitte and Touche surveyed more than 4,000 travelers to assess customer loyalty in the hotel industry. The results revealed that loyalty programs...
Warm and Gracious
For Jennifer Robbins, success is all about engagement. As general manager of the DoubleTree by Hilton in Naples, Fla., Robbins doesn’t think her management...
Above and Beyond
From bellhops and front desk clerks to housekeepers and maintenance staff, every hotel worker plays an instrumental role in the quality of service guests...
Keep It S-I-M-P-L-E
A guest forms an opinion of an establishment during the initial interaction with an associate. That first interaction is crucial, but so are the...
