Independent Hotel Loyalty Program Makes Big Revenue Difference

PALO ALTO, Calif.—A study published in the Cornell Hospitality Report identifies a substantial increase in spend and stay frequency after a guest enrolled in...

Hotel Concierges Take a Personal Approach

Whether it’s chartering a private helicopter to Niagara Falls, renting out a city’s hottest nightclub, or shipping puppies to Abu Dhabi, hotel concierges are...

TripAdvisor Survey Reveals Top Hotel Amenities

NEWTON, Mass.—TripAdvisor announced the results of the TripBarometer Truth in Travel Survey, which reveals the hotel amenities and services U.S. travelers find most and...

Ritz-Carlton Launches Worldwide Kids Program

CHEVY CHASE, Md.—The Ritz-Carlton Hotel Company announced the launch of new, exclusive Ritz Kids children’s programing through an expanded partnership with Jean-Michel Cousteau’s Ocean...

The Benjamin is Serious About Sleep

Despite all the bells and whistles applied to improve guest satisfaction scores, hotels still need to deliver at the most basic level to keep...
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A Dual Target: Hotel Executives on What It Takes to Be ‘Bleisure’ Ready

The portmanteau “bleisure”—a mashup of “business” and “leisure”—denotes a phenomenon for our time, a time when technology makes it possible to work, even long-term,...
Keryn McNamara

Solid Foundation

What initially inspired you to get into the hospitality business? 
 I always gravitated toward taking care of people and wanted to be part of the...

ASSA ABLOY Global Solutions Acquires Nomadix and GlobalReach

STOCKHOLM—ASSA ABLOY Global Solutions has announced that it is acquiring Nomadix, Inc. and GlobalReach in the United States and the United Kingdom. With both...
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