Guest Relations

Independent Hotel Loyalty Program Makes Big Revenue Difference

Guest Relations LODGING Staff - January 23, 2014

PALO ALTO, Calif.—A study published in the Cornell Hospitality Report identifies a substantial increase in spend and stay frequency after a guest enrolled in...

Hotel Concierges Take a Personal Approach

Guest Relations Deidre Grieves - December 17, 2013

Whether it’s chartering a private helicopter to Niagara Falls, renting out a city’s hottest nightclub, or shipping puppies to Abu Dhabi, hotel concierges are...

Ritz-Carlton Launches Worldwide Kids Program

Guest Relations LODGING Staff - December 4, 2013

CHEVY CHASE, Md.—The Ritz-Carlton Hotel Company announced the launch of new, exclusive Ritz Kids children’s programing through an expanded partnership with Jean-Michel Cousteau’s Ocean...

The Benjamin is Serious About Sleep

Guest Relations Deidre Grieves - November 25, 2013

Despite all the bells and whistles applied to improve guest satisfaction scores, hotels still need to deliver at the most basic level to keep...

Shape Up Your Hotel Gym

Guest Relations Doug Donaldson - October 21, 2013

Hotels are fitter than ever. With guests increasingly expecting fitness centers, the percentage of hotels offering such facilities has reached an all-time high, according...