A Look Inside Blackstone’s Plan to Own Sustainability

In 2012, Jean Garris Hand visited the iconic Boca Raton Resort & Club in South Florida to assess and make recommendations to its energy...

Carbon Monoxide

Carbon monoxide—a colorless, odorless gas—is produced from the partial oxidation of carbon-containing compounds. It forms when there is not enough oxygen to produce carbon...

Actual Share

The percentage of room nights or revenue that a hotel captures from its competitive set is called the actual share. This metric is calculated...

Equal Employment Opportunity

ADA doesn’t only address accessibility in the marketplace but also in the labor market. The ADA Amendments Act of 2008 expands protections for individuals...
security

Hyper-Vigilance Helps to Keep Guests Safe

The autopsy photos still haunt Norm Bates, Esq. “She was stabbed 96 times,” says Bates, president of Liability Consultants Inc., in Bolton, Mass. “I’ve...

Prevent Carbon Monoxide Poisoning in Your Hotel

Last spring, three people died from carbon monoxide poisoning after staying at the Blue Ridge Plaza Best Western Hotel in Boone, N.C. The victims—elderly...
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New York City

Five Markets With the Most Hotel Construction

Analysts at Lodging Econometrics recently reported the top five markets with the largest hotel construction pipelines for the third quarter of 2018. The number...
angry guest

The Room Key: How To Handle an Angry Guest

The Room Key is LODGING's advice column for hoteliers, managers, and team members at all levels of hospitality. Experts will answer questions on everything from...
data breach

12 Ways to Increase Hotel Security

Even when hotels have strong security policies and procedures in place, they are still vulnerable to cyber attacks, break-ins, theft, fraud, and other crimes....
Mountain Lake Lodge

Mountain Lake Lodge—Home of ‘Dirty Dancing’—Makes a Renovation Comeback

Located on an extensive 2,600-acre nature preserve in Pembroke, Va., Mountain Lake Lodge has an interesting history, to say the least. Opened in 1851 and purchased...