Ask Anthony Melchiorri

Ask Anthony: Balancing Self-Care With Limited Resources at Work

How do you balance self-care when you have limited staffing or resources at work? Maintaining consistent standards is not easy. It separates five-star from four-star...
Ask Anthony Melchiorri

Ask Anthony: Advice for Burn Out and Career Change

I’m finding myself burnt out and considering a career change. Should I stay in the hotel industry? The hospitality industry is not for everyone. You...
Arne Sorenson

Industry Establishes Arne Sorenson Social Impact Leadership Award

LOS ANGELES—The American Hotel & Lodging Association (AHLA), The American Hotel & Lodging Foundation, and The BHN Group announced a new award to recognize...
Hotel bookings - book direct - mobile tipping

Three Tips for Winning Over Guests in 2021

The year 2020 was unlike any year the world could have imagined, and it was one of the most devastating years for the hospitality...
Payment security concept

Three Things Hoteliers Should Know About Unjustified Chargebacks

Since chip-and-PIN technology became mandatory in the United States, the standards for contesting credit card chargebacks have changed. Chip technology has become essential to...
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Historic Inn at Warner Hall Acquired by BluWater Group

GLOUCESTER, Virginia—BluWater Group, an Orlando, Florida-based private equity firm, announced today the expansion of its portfolio with the acquisition of the Inn at Warner...

The Westin Cape Coral Resort at Marina Village Promotes Keneven to Senior Sales Executive

CAPE CORAL, Florida—The Westin Cape Coral Resort at Marina Village announces the promotion of Sandra Keneven to senior sales executive. In this new role, Keneven will...
Mark Hoplamazian

Hyatt Discloses Exclusive Discussions With Playa Hotels & Resorts N.V.

CHICAGO, Illinois—Hyatt Hotels Corporation today disclosed it has executed an exclusivity agreement with Playa Hotels & Resorts N.V. (“Playa”) (NASDAQ: PLYA) under which Playa...
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