Ask Anthony: Balancing Self-Care With Limited Resources at Work
How do you balance self-care when you have limited staffing or resources at work?
Maintaining consistent standards is not easy. It separates five-star from four-star...
Ask Anthony: Advice for Burn Out and Career Change
I’m finding myself burnt out and considering a career change. Should I stay in the hotel industry?
The hospitality industry is not for everyone. You...
Industry Establishes Arne Sorenson Social Impact Leadership Award
LOS ANGELES—The American Hotel & Lodging Association (AHLA), The American Hotel & Lodging Foundation, and The BHN Group announced a new award to recognize...
Three Tips for Winning Over Guests in 2021
The year 2020 was unlike any year the world could have imagined, and it was one of the most devastating years for the hospitality...
Three Things Hoteliers Should Know About Unjustified Chargebacks
Since chip-and-PIN technology became mandatory in the United States, the standards for contesting credit card chargebacks have changed. Chip technology has become essential to...
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5 Best Practices for an Ideal Franchisor–Franchisee Relationship
As the EVP of franchise operations for My Place Hotels, a leading hotel franchise company, I’ve learned that the franchisor–franchisee relationship is key to...
InterContinental Indianapolis Opens Following Property Redevelopment
InterContinental Hotels & Resorts, part of IHG Hotels & Resorts’ luxury and lifestyle portfolio, has opened its newest property, InterContinental Indianapolis. Located in the...
Global Table by Sonesta Becomes Company’s Newest Food & Beverage Program
NEWTON, Massachusetts—Sonesta International Hotels Corporation announced the launch of Global Table by Sonesta, an initiative set to debut in 2025 across select full-service Sonesta...
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