Essential Topics to Cover in Daily Pre-Shift Meetings
Pre-shift meetings are a fundamental and indispensable means to convey important info to all housekeeping employees regarding that day’s business and priorities. Here are...
10 Steps From FEMA for Developing an Emergency Response Plan
FEMA offers the following 10 steps for businesses like hotels to develop an emergency response plan.
Review hazard or threat scenarios.
Review hazard or threat scenarios...
3 Ways to Show Appreciation to Housekeeping Staff
Given the repetitive nature of housekeepers’ work, finding ways to motivate staff can be challenging. By offering various and unique incentives for short periods...
How To Handle an Angry Guest
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What’s the best way to handle an angry and aggressive guest?
In hospitality, the road to success...
Five Ways to Delight Customers
Many hoteliers seek to satisfy their customers in an effort to deliver positive results for their business. However, the relationship between satisfaction and other...
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InterContinental Hotels Group Reports Q1 Trading Results
InterContinental Hotels Group reported its first-quarter trading results, highlighted by global RevPAR gains and significant system-wide growth. Specific highlights include the following:
● Q1 global...
Source Acquires Berman Purchasing, Inc., Expanding the FF&E Procurement Firm
Portland, Oregon-based Source announced its acquisition of 20-year-old Jupiter, Florida-based Berman Purchasing, Inc. The move creates a bicoastal women-led procurement firm with decades of...
AHLA Foundation Hosts Annual ForWard Conference to Advance Women in Hospitality
AHLA Foundation hosted nearly 1,000 attendees from across the hotel industry at the Hyatt Regency McCormick Place for the annual ForWard conference this week....
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