SAN FRANCISCO, California—Canary Technologies launched the beta version of Canary AI, a fully enabled generative AI engine that will be embedded across Canary’s Guest Management System. The product is the latest in Canary’s suite of guest management tools. Generative AI refers to algorithms that are used to create new content using existing context.
The product will assimilate relevant general hotel information from existing resources about the property and surrounding area in order to generate auto-responses using contextual guest information like reservation details and guest profiles. The AI model is trained over time to craft the most relevant answers based on the most common guest responses.
Canary’s new feature will help hoteliers increase staff efficiency, enabling them to save time in responding to guest inquiries. It also saves guests time, providing answers to their questions directly. Canary’s AI capabilities will also drive a personalized guest experience based on their specific customer criteria like loyalty status.
“AI is reshaping the way we live, travel, and do business. With Canary AI, we’ll be able to help hoteliers transform the guest experience and enable staff to focus more on hospitality,” said Blake VanLandingham, head of engineering for Canary. “As AI reshapes the way we live, travel, and do business, we look forward to maintaining the safety of customer data and building this new technology into the guest journey as part of the Canary platform.”
