Ellen Meyer
How Hotel Loyalty Programs Started and Why They Stuck
It was IHG that was first to market with an amenity that dramatically impacted the entire industry—the first hotel loyalty program, says William Meyer, chairman of Meyer Jabara Hotels and second-generation hotelier whose father...
How Employee Engagement Impacts Labor Shortages
Andrew Hazelton is a managing director at AETHOS Consulting Group—a global hospitality advisory firm serving the hotel, restaurant, casino, cruise line, club, and travel technology sectors—who handles executive search, compensation consulting, organizational development, and...
What It Takes to Revive a Mature Property in a Low-Growth Market
What does it take to drive growth in low-growth markets? According to Gary Hogan, CEO of Hawaiian Hotels & Resorts management company, what it doesn’t require is a slash-and-burn approach that foments chaos and...
Persistence Is Key When Updating Historic Properties
For David Roedel, business development officer at Roedel Companies, The Hotel Saranac represented much more than a business venture. “Both my father and brother spent a lot of time in the village of Saranac...
Bringing a Vacant Hotel Back to Life
Under new ownership and management, the former Hotel Sorella is now The Fontaine—A Kansas City Hotel, an updated 132-room boutique property located in the heart of Kansas City on the edge of Country Club Plaza.
In an...