Ellen Meyer
LODGING Innovators: Doris Goh of Alila Hotels and Resorts
The hotel industry is defined by its movers and shakers. Whether someone introduces an industry-disrupting technology or just executes a truly flawless renovation, those...
Accepting Popular Payment Apps Enhances the Guest Experience
Following Luxe Hotels’ announcement that its Los Angeles and Beverly Hills hotels will be the first in the area to accept WeChat Pay and...
Gretta Brooks on the Importance of Sales Training in Hospitality
At a time when hotel sales and marketing managers—often under pressure from their management companies or GMs—struggle to adhere to budgets while ADRs stagnate...
Hospitality Training Gives Youth Tools to Advance Careers and Improve Lives
The International Youth Foundation (IYF), in partnership with Hilton and the Center for Strategic and International Studies, created the first Global Youth Wellbeing Index...
How Business Intelligence Platforms Can Streamline Reporting and Improve Performance
In the hotel industry, almost every single interaction—whether it be between team members and guests or between team members who work in different areas...