Alliance Hospitality Implements HMBookstore eLearning

SCOTTSDALE, Ariz.—Online hospitality education and training solutions provider HMBookstore has announced that Alliance Hospitality, Inc., a Columbus, Ohio-based hotel management and development company, is implementing HMBookstore’s library of eLearning courses and custom co-branded content within its portfolio of Marriott, IHG, and Hilton properties in Ohio and the surrounding Midwest markets.

“Since adopting HMBookstore’s easy-to-use, self-paced, online platform, we’ve noted many achievements, including time savings, costs savings, and improvements in the quality and breadth of education,” said Erica Shoemaker, director of human resources at Alliance Hospitality, Inc. “Staying ahead of the curve using innovative training methods with certificates of achievement is crucial. HMBookstore helps us with employee engagement and satisfaction aimed at reducing attrition rates and raising service culture scores – issues that are ongoing within the hotel and lodging industry.” Employee progress and scores are easily monitored by management via an administrative portal within

“Partnering with Hotel Managers and Owners to develop custom courses allows us to tailor the content to their specific company culture, providing them a competitive advantage in the marketplace,” said Ken Edwards, founder and CEO of HMBookstore. “Hotels, casinos, resorts, country clubs, restaurants, and any hospitality business can benefit from continuous employee education in an effort to ensure the highest level of guest service.”

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