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Checking In With Choice’s Janis Cannon and David Pepper

Checking In With Choice’s Janis Cannon and David Pepper

At this year’s Lodging Conference, the LODGING team met with Choice Hotels’ Janis Cannon, senior vice president of upscale brands, and David Pepper, chief development officer, to discuss Choice’s massive Cambria pipeline, the company’s relationship with its developers, and how ...

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Six Missteps to Avoid When Capturing and Actioning Guest Feedback

Six Missteps to Avoid When Capturing and Actioning Guest Feedback

In today’s economy, consumers are highly informed and offer loyalty to brands with certain expectations for communication between brands and their customers. In this expectation economy, hoteliers must listen carefully to these consumer voices, respond quickly, and efficiently gather guest ...

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Marriott Combines Its Three Loyalty Programs

Marriott Combines Its Three Loyalty Programs

BETHESDA, Md.—Marriott International has officially unified its three loyalty programs—Marriott Rewards now includes The Ritz-Carlton Rewards and Starwood Preferred Guest (SPG). The company announced the plans for the unified rewards program earlier this year. The combined programs total 110 million ...

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