Tag: loyalty
IHG To Merge Kimpton Rewards Into Single Loyalty Program
Three years after its acquisition of Kimpton Hotels & Restaurants, IHG announced Friday morning its plans to merge Kimpton's loyalty program—Kimpton Karma Rewards—into IHG Rewards...
Small Luxury Hotels of the World Relaunches Guest Loyalty Program
Small Luxury Hotels of the World (SLH) has launched a free-to-join loyalty program–INVITED—to replace its previous program, The Club of SLH. INVITED offers all...
Using Mobile To Improve Traveler Loyalty
The mobile-loving tendencies of today’s consumers—particularly those in their twenties and early thirties known as the Millennial demographic—are dramatically transforming how they go about...
Four Ways to Build Guest Loyalty at Independent Hotels
It’s no secret that guest loyalty drives revenue at hotels. Dedicated customers bring with them a number of advantages, as they’re more likely to book direct...
The Importance of Data Scientists in Customer Loyalty
Customer loyalty is at the top of most—if not all—of the big hotel companies’ priorities. These companies’ efforts to improve and enhance loyalty have...