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face mask suitcase travel - new norm

How Hotels Can Bounce Back by Accommodating the “New Norm”

The global COVID-19 pandemic hasn't spared hotels in the slightest. As states across the country begin to lift stay-at-home orders, properties can once again...
service recovery

Service Sells: The Psychology of Service Recovery in Hospitality

Consumer psychology is a fascinating thing. Brands across industries harness the deeply rooted needs, desires, and even fears of the public to sell things...
Aimbridge Hospitality and Global Hotel Alliance — DISCOVERY

Aimbridge Hospitality and Global Hotel Alliance Partner to Offer Loyalty Program to Independent Hotels

Global Hotel Alliance—an alliance of independent hotel brands and operator of the multi-brand loyalty program, DISCOVERY—recently announced that third-party management company Aimbridge Hospitality will...
ALL - Accor Live Limitless

How Accor’s New Loyalty Program Caters to Evolving Preferences

So, what could be new in loyalty programs? That’s what LODGING wanted to know in speaking to Jeff Doane, senior vice president, sales and...
bulk amenities

GlobalData: Four Trends That Will Shape the Lodging Industry in 2020

As 2019 draws to a close, Nick Wyatt, head of R&A for Travel and Tourism at data and analytics company GlobalData, shares four key...