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Staying Healthy in the Face of Ebola

Staying Healthy in the Face of Ebola

Travelers aren’t immune to the fear of Ebola generated by top headlines, so even though the dangers of a serious outbreak in the United States remain extraordinarily low, hotels must be prepared to respond to guests’ and employees’ concerns. And ...

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How Much Bandwidth Does Your Property Need?

How Much Bandwidth Does Your Property Need?

Two years ago, BioMarin, a pharmaceutical firm based in San Rafael, Calif., called Inn Marin to book an offsite training session. This wasn’t unusual since the 69-room independent hotel is located eight miles up the road from the company’s headquarters. ...

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How Much Guest Data Do You Have a Right to Use?

How Much Guest Data Do You Have a Right to Use?

Using big data to gain insights about hotel guests is a relatively new development in the lodging industry. When done right, it can provide actionable intel to hoteliers that can boost room rates and drive more business to loyalty programs ...

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Keys to Upgrading a Rough-Around-the-Edges Property

Keys to Upgrading a Rough-Around-the-Edges Property

Chris Holland bought the worst hotel in the Florida Keys. He says so himself. “The place was on its knees,” Holland says of the then Blue Lagoon Motel in Key West. “Nothing was serviceable. The reviews were ‘blood on the sheets’ ...

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