Unwelcome Guests: Preventing Rodents from Moving In
Underestimating a rodent infestation can be a reputation-ruining nightmare for successful businesses. Prevention measures that hotels can take include sealing entry points, monitoring at-risk...
Motivating Employees To Improve Customer Service
Out of all industries where customer service plays a highly critical role, hospitality may lead the pack. Taking care of clients is important for...
Four Steps To Avoid Price Gouging Accusations
Patricia S. Mahlstedt, Esq., member and co-chair of hospitality and gaming at Pittsburgh, Penn.-based law firm Eckert Seamans, says that the most important precaution...
Up-Front Advice about Running the Front Desk
Sometimes, front desk staffers fall short of their duties and need assistance to improve operations. Ashley Gochnauer, general manager of the Kimpton Everly, cites...
J.D. Power Rates Guest Satisfaction of Hotel Loyalty Programs
COSTA MESA, Calif.—A key driver of hotel loyalty member satisfaction is having a diverse portfolio of reward options, according to the J.D. Power 2017...
Most Popular
An Inside Look at Mattresses: Delving Into the Technology Prior to Procurement
A high-quality mattress promotes the restful sleep that is one of the fundamental offerings of the hotel industry. But even top-tier mattresses eventually need...
Accor Releases Q1 2024 Results
The first quarter of 2024 demonstrated the hotel demand in all Accor Group regions and segments. Operating performance indicators (RevPAR and portfolio growth) are...
Hilton Garden Inn Atlanta East/Stonecrest Completes Renovation
STONECREST, Georgia—Artemis Hotel Group announced the completion of a full-scale renovation for the Hilton Garden Inn Atlanta East/Stonecrest, located in Lithonia, Georgia.
The 110-room property...
Advertisement