The Importance of Well-Designed Housekeeping Apparel
From soft linens and towels to 24-hour room service, hotels go above and beyond to ensure every guest feels comfortable. But is that same...
Public Area Housekeeping Basics: Timing, Signage, and Vigilance Are Key
The public areas of a hotel receive considerable traffic and require housekeeping attention to keep them looking clean and orderly. Here are a few...
Ask Anthony: Hidden Operations Issues That GMs Should Know About
Anthony Melchiorri, hotel fixer and host of Travel Channel’s Hotel Impossible, loves dishing out advice. From sharing best practices to tackling operational issues, he’s...
Bringing Linen Processing In-House
How important is the finished quality of a hotel’s linens? Well, consider if a guest had a great day on the property and upon...
Check-in Trends
Mobile check-in and kiosks are becoming more popular throughout the hospitality and travel industries. However, guests sometimes have issues with the evolving technology, especially...