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Four Ways to Sell Experiences Instead of Beds

Four Ways to Sell Experiences Instead of Beds

Millennials spend more than $200 billion on travel each year, according to FutureCast’s Millennial Brief on Travel & Lodging. That number is expected to increase as most have yet to reach their peak earning and spending potential, making them a ...

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Don’t Be Creepy: Best Practices When Using Guest Data

Don’t Be Creepy: Best Practices When Using Guest Data

Consumers in today’s connected world are more frequently and freely sharing their personal information. Even the most ordinary tasks—posting a photo, writing a dinner review, checking in to a location on social media, or signing up for a delivery or ...

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Building a Green Supply Chain for Hotels

Building a Green Supply Chain for Hotels

Hotel sustainability depends not just on the property-based management’s conservation practices, but also the practices of its many suppliers who provide products and services needed to serve guests. Navigating the maze of factors isn’t easy. In comparing the sustainability virtues ...

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Four Ways to Build Guest Loyalty at Independent Hotels

Four Ways to Build Guest Loyalty at Independent Hotels

It’s no secret that guest loyalty drives revenue at hotels. Dedicated customers bring with them a number of advantages, as they’re more likely to book direct and tend to contribute a higher ancillary spend. Most importantly, they become invaluable assets to your ...

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Ritz-Carlton, Lake Tahoe Launches Kids’ Science Program

Ritz-Carlton, Lake Tahoe Launches Kids’ Science Program

The Ritz-Carlton, Lake Tahoe is kicking off the summer of 2017 with a new Ritz Kids initiative to teach young guests about energy and sustainability. The Ritz’s Energy Challenge and Sustainability Challenge are built around a Radio Flyer Model S Tesla for Kids—a battery-powered ride on car ...

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