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Getting to Know Your Guests

Getting to Know Your Guests

Getting to know guests and anticipating their needs is a key skill for any hotelier. And now, with increasingly smart apps and software platforms, that process is becoming easier. One such program is Go Moment’s Ivy, an intelligent texting platform ...

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Finding Housekeeping Employees

Finding Housekeeping Employees

A hotel without a reliable and consistent housekeeping staff will likely experience diminished cleanliness, face lower quality assurance scores from inspectors, be subjected to higher labor and training costs due to frequent employee turnover, and experience more complaints from guests. ...

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W Hotels Unveils Private Music Studios

W Hotels Unveils Private Music Studios

NEW YORK—W Hotels Worldwide, part of Starwood Hotels & Resorts Worldwide, in partnership with Coca-Cola, today debuted the first-ever W Sound Suite at W Bali—Seminyak. This private music studio and writer’s room will be the place for professional recording artists, ...

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Hyatt Centric Partners with Drybar

Hyatt Centric Partners with Drybar

CHICAGO—Hyatt Centric hotels has announced a new relationship with Drybar, the premier blow dry bar brand, helping guests look their best while shopping, enjoying a taste of the local cuisine, and exploring a new destination. Beginning this month, professional Drybar ...

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Cooperative Mindset Primes Loews for Success

Cooperative Mindset Primes Loews for Success

Working to ensure that employees and management are on the same page can be an extremely demanding endeavor for any entity in the lodging industry. Adding extra players, like a management company or corporate overseer, to create a symbiotic and ...

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Marcus Hotels Welcomes Pets at Select Locations

Marcus Hotels Welcomes Pets at Select Locations

MILWAUKEE—The busy summer travel season is just around the corner. For those traveling with their Fido friends, what better way to enjoy it than to stay in a pet friendly destination? Marcus Hotels & Resorts is welcoming pet travel companions ...

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