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The Secrets of Guest-Satisfying Hotel Brands

The Secrets of Guest-Satisfying Hotel Brands

If Chip Bell could have any job, it would be a hotel concierge. “Hotels, to me, are the most exciting business on the planet,” says Bell, a customer service guru and best-selling author who has served as a consultant to ...

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Environmentally Friendly Techniques to Keep Pests Away

Environmentally Friendly Techniques to Keep Pests Away

Guests should never worry about pests during their hotel stay, and if you take the right approach to preventative control, they never will. Integrated Pest Management (IPM) emphasizes source reduction and considers why pests infest a facility in the first ...

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Engaging Today’s Connected Travelers

Engaging Today’s Connected Travelers

Hotels that establish meaningful relationships with guests can maximize revenue opportunities and increase customer satisfaction, travel industry experts said during the Digital Marketing Strategy Conference, which was hosted by Hospitality Sales & Marketing Association International in Manhattan last week. Here ...

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