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Child’s Play: The Secret to Family Leisure Business

Child’s Play: The Secret to Family Leisure Business

Any parent can tell you that the key to a successful family vacation boils down to one simple goal—keeping the kids entertained. At the new Legoland Hotel in Winter Haven, Fla., that highly sought entertainment starts at check-in. After passing ...

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Ask Anthony: How Do I Become a Leader?

Ask Anthony: How Do I Become a Leader?

Anthony Melchiorri, hotel fixer and host of Travel Channel’s Hotel Impossible, loves dishing out advice. From sharing best practices to tackling operational issues, he’s here to answer your questions. How do I become a leader instead of just a manager? Are you ...

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Protect Your Property from Common Industry Scams

Protect Your Property from Common Industry Scams

It could be disguised as a typical guest interaction: Someone checks in under a corporate account that does not require a credit card, only for management to later realize the guest was not an employee of the company. Or, it ...

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The Upside of Ozone Laundry Systems

The Upside of Ozone Laundry Systems

Just three oxygen atoms but oh so much to talk about. That’s ozone for you. In the earth’s upper atmosphere, it is a necessity and protects us all from UV radiation. Here at ground level, it can cause mayhem as ...

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Eliminating Linen and Amenity Theft

Eliminating Linen and Amenity Theft

Theft of housekeeping supplies is detrimental to the department’s bottom line. Here are some suggestions to help housekeeping managers minimize housekeeping losses. Keep housekeeping closets and storage rooms locked. Some guests will seize an opportunity to raid supplies. Restrict access ...

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