The School of Business at University of Phoenix, a subsidiary of Apollo Education Group, recently launched two new programs for individuals interested in pursuing hospitality careers, or those currently employed in the industry. The new Associate of Arts degree program with a concentration in Hospitality Fundamentals and corresponding Hospitality Fundamentals Certificate are aligned with the American Hotel & Lodging Educational Institute (AHLEI) curriculum and standards.
According to the Bureau of Labor Statistics, the leisure and hospitality sector is expected to increase by more than 1.2 million jobs from 2012 to 2022.
“Curriculum aligned with industry standards can help employers better assess candidates’ qualifications and help current and prospective hospitality employees understand the skills necessary to move up in the industry,” said Scott Chapman, vice president, training and development, American Hotel & Lodging Educational Institute. “AHLEI is pleased to be working with University of Phoenix to provide industry-aligned curriculum and programs that help prepare students with the necessary skills to immediately begin working and growing in this dynamic industry.”
The Hospitality Fundamentals associate degree and certificate program help prepare students to sit for two AHLEI certifications: Certified Guest Service Professional (CGSP) and Certified Hospitality Supervisor (CHS). The certificate can be pursued as a standalone program or earned en route to an associate degree. The associate degree program can also ladder directly to a Bachelor of Science degree in business.
“The Hospitality Fundamentals programs were designed to help current and prospective hospitality employees meet the increasing demand for qualified professionals in the sector,” said Ruth Veloria, executive dean, University of Phoenix School of Business. “The programs are reflective of the University’s commitment to align curriculum with industry needs and create laddered programs to help professionals achieve milestones and qualify for roles with increasing responsibilities as they continue to pursue education.”
Education investments in employees not only improve their knowledge but also their commitment to the organization, which can translate directly to guest satisfaction and loyalty, said Michael E. Nalley, Ph.D., CHA, CHE, CHT, director of education, training, and guest feedback for Best Western International. “Turnover and retraining costs are very high—both directly, and indirectly in guest experiences,” he said. “The right education and training programs can provide significant return on investment.”
