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Finding the Right Broker: 5 Qualities That Make for an Effective Partnership

Understanding what you need from your hotel broker is paramount to securing a smooth transaction at an optimal price. Essentially, your broker is the...
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On-Property De-escalation: Guidelines for Dealing With Agitated Guests


The vast majority of risks to hotel security are posed by unruly guests or patrons of the hotel bar who have had one too...
Skills shortage - hospitality labor

Recruiting and Keeping Qualified Hospitality Employees

Hospitality is one of the oldest industries, one that has continued to thrive because hoteliers understand and embrace the need to innovate, evolve, and...

The Importance of Incident Reports in Hospitality

The things that can and do go wrong in a hotel can be the stuff of lawsuits and worse, so it behooves hotel management...

To PIP or Flip? The Costs, Benefits of Property Improvement Plans

Hoteliers whose portfolios are mostly composed of branded hotels are familiar with the ins and outs of property improvement plans (PIPs). These PIPs are...
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