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Five Ways to Delight Customers

Many hoteliers seek to satisfy their customers in an effort to deliver positive results for their business. However, the relationship between satisfaction and other...

How to Prepare for Potential Threats to Security

Daniel Johnson, CHA, serves as a hotel analyst for Travel Channel’s Hotel Impossible and is vice president of operations for Argeo Hospitality. Here, he...

How to Get the Best Results from Your Operations

With 30 years of experience in the hospitality industry, Phil Tufano, partner and COO at San Francisco-based management company Kokua Hospitality, is an expert...

Balancing Energy Use and Guest Comfort

As consumers become more conscious of lowering their carbon footprints and protecting the planet, demand for energy-efficient products continues to grow. Eco-friendly products are...

The Secret to Creating Great Financial Bench Strength

What brands don’t know is they have the ability to create great financial bench strength in their hotels and their owners will pay 100...