Tag: security
Post-COVID Choices: Choosing the Right PMS Provider
The travel and hospitality industry has been tested in new ways in the wake of the COVID-19 pandemic. According to the U.S. Travel Association,...
Choosing the Right Locking System for a Hotel
Guests often consider a hotel's amenities when choosing a place to stay. Hotel door locks are an overlooked amenity that have a big impact...
Three Things Hoteliers Should Know About Unjustified Chargebacks
Since chip-and-PIN technology became mandatory in the United States, the standards for contesting credit card chargebacks have changed. Chip technology has become essential to...
On-Property De-escalation: Guidelines for Dealing With Agitated Guests
The vast majority of risks to hotel security are posed by unruly guests or patrons of the hotel bar who have had one too...
Cyber-Safety in an Era of Hospitality Automation
Hoteliers beware: As the hospitality industry responds to the challenges of the coronavirus pandemic, efforts to ensure guest and employee safety through automation and...