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three tips

Three Tips to Shore Up Hotel Security

Kyle Loven, corporate director of safety and security, Americas, at Radisson Hotel Group, offers the following advice for hotels looking to shore up their security. Start...
Cybersecurity risks, data collection, data security

Post-COVID Choices: Choosing the Right PMS Provider

The travel and hospitality industry has been tested in new ways in the wake of the COVID-19 pandemic. According to the U.S. Travel Association,...
Hotel guestroom door lock, security — employee safety, secure technologies, locking system

Choosing the Right Locking System for a Hotel

Guests often consider a hotel's amenities when choosing a place to stay. Hotel door locks are an overlooked amenity that have a big impact...
Payment security concept

Three Things Hoteliers Should Know About Unjustified Chargebacks

Since chip-and-PIN technology became mandatory in the United States, the standards for contesting credit card chargebacks have changed. Chip technology has become essential to...
person holding a fist over a hotel front-desk bell

On-Property De-escalation: Guidelines for Dealing With Agitated Guests


The vast majority of risks to hotel security are posed by unruly guests or patrons of the hotel bar who have had one too...
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