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Three Ways Hotels Can Deepen Connections With Guests

Sometimes the lodging industry can feel like an epic battle between David (small independent hotels) and Goliath (mega-chains with recognizable logos and uber-deep pockets),...
Tourist is visiting at Mong Kok night market in Hong Kong. — localized content

Creating Localized Content That Guests Will Actually Use

Personalized experiences are highly sought after by travelers. In an Epsilon research survey, 87 percent of respondents said they are more likely to do...
Wellness

Offering Wellness Choices Is the Ultimate Strategy in Guest Personalization

In 2019, the pursuit of higher levels of guest personalization in the hotel industry may feel like an overused or tired objective. After all,...
In-room tablet

Creating a Captive Audience With In-Room Technology

In a day and age where consumers have an endless amount of information available at their fingertips and average attention span is at a record...
Technology investment, digital cloud

Three Technology Investments Hoteliers Should Consider for 2019

Admit it: When you first unboxed your Amazon Alexa, you thought it was going to change your world. Your favorite song would begin playing when...
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