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Klaus Kohlmayr

Klaus Kohlmayr on the Future of the Guest Experience

Today’s hotels, OTAs, and other hospitality technology companies are competing fiercely with one goal in mind—to own and control the guest experience during travel....

Hotels Confront the Paradox of Personalization

Personalization appears to be the hotel industry’s biggest strategic objective right now, but the reason why it’s so hard to achieve is embedded in...

Organizations Trying to Up Personalization Game

A growing number of consumers expect to have it their way, but many organizations are unprepared to manage the need for personalization, a report...

Hotel Concierges Take a Personal Approach

Whether it’s chartering a private helicopter to Niagara Falls, renting out a city’s hottest nightclub, or shipping puppies to Abu Dhabi, hotel concierges are...

Do the Math

With a tight economy and the market still in the recovery phase, hoteliers are seeking out ways to increase incremental revenue and impact the...
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