Tag: personalization
Study Reveals How to Bridge the Personalization Gap to Meet Traveler Demands
Warren, N.J.—Emerging technologies have created opportunities for those in the hospitality industry to offer seamless, context-relevant, and personalized experiences. However, a new survey commissioned...
The New Wave of Hotel Customization
Over the last few years, the hotel business has attracted investment interest in all corners of the world. Yet the question remains: how should...
All About the Experience: Personalized Amenities
As more and more hotels cater to experience-seeking travelers, many of these properties are finding that classic amenities just aren’t cutting it. The solution?...
Klaus Kohlmayr on the Future of the Guest Experience
Today’s hotels, OTAs, and other hospitality technology companies are competing fiercely with one goal in mind—to own and control the guest experience during travel....
Hotels Confront the Paradox of Personalization
Personalization appears to be the hotel industry’s biggest strategic objective right now, but the reason why it’s so hard to achieve is embedded in...