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A rendering of Queen Mary Island (Courtesy of Gensler)

Maintaining an 80-Year-Old Vessel-Turned-Hotel

The Queen Mary has had a long and rough history of exposure to the elements—from first setting sail across the Atlantic more than 80...
Spring Cleaning Building Facades

Spring Is the Best Time To Clean and Survey Building Facades

The stressors of sunlight, shifts in weather, water, building movement, and settlement can break down and deteriorate building facades, creating comfort, safety, and maintenance issues...
PTAC unit hotel room

How PTAC Problems Become Bad Reviews—and What To Do About It

The goal of any hotel owner is to keep guests happy. Owners have tried everything from fresh-baked cookies in the lobby to more freebies...
Toolkit

Building a Better Toolkit

While every hotel has different needs, here are some essentials that are useful in a toolkit across properties, segments, and locations. Decibel meter (guestroom...
Predictive Insights

‘If It Ain’t Broke, Don’t Fix It’

Listen to this article. What’s the “cost” of a guestroom? Some consider it to be the dollar amount associated with the housekeeping labor involved in...
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