Tag: loyalty
Hyatt Launches FIND: Wellbeing-Focused Experiences for Loyalty Members
CHICAGO—Hyatt this week launched FIND, an extended way for eligible World of Hyatt members to earn and redeem points on experiences. FIND provides a...
Loyalty Is on the Decline While Customer Expectations Are on the Rise
SAN MATEO, Calif.—Medallia, Inc. together with market research company Ipsos recently shared the findings from its Customer Experience Tipping Point survey. More than 8,000...
W Hotels Announces Global Music Festival
NEW YORK – June 19, 2018 – W Hotels today announced the global roll out of WAKE UP CALL, a signature music festival series...
Happy Hour for Kids? Holiday Inn’s Brand Head Explains
For the second year, Holiday Inn is sponsoring a “happy hour” for its youngest guests. As described by Rebecca Indarte, brand head of Holiday...
How Hotel Loyalty Programs Started and Why They Stuck
It was IHG that was first to market with an amenity that dramatically impacted the entire industry—the first hotel loyalty program, says William Meyer,...