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face mask suitcase travel - new norm

How Hotels Can Bounce Back by Accommodating the “New Norm”

The global COVID-19 pandemic hasn't spared hotels in the slightest. As states across the country begin to lift stay-at-home orders, properties can once again...
Contactless Guest Experience

Five Things to Keep in Mind When Creating Contactless Guest Experiences

Because of the COVID-19 pandemic, many hoteliers are researching what it would take to create a contactless guest experience. A contactless hotel experience would...
Jennifer May and Colleen Tebrake of Two Sister Bosses

Two Sister Bosses Are Flipping the Sustainable Tourism Equation

In recent years, luxury hoteliers have weaved more sustainability initiatives into their operations to lower their property's environmental footprint. Sisters Jennifer May and Colleen...
Mo Khanat

Delivering Truly Great Customer Service Is Critical—Now More Than Ever

If we’ve learned anything in the past few months, it is that unexpected things can happen to anyone at any time. No one is...
Breakfast Area Makeover

Six Ways Hoteliers Can Reenergize Their Breakfast Area

A great breakfast experience can help guests start their day on the right foot, and leave departing guests with a positive last impression of...
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