Tag: guest experience
Bandwidth Growth: Preparing for Guests’ Needs and Experiences
The hospitality industry has experienced a tough few years. The pandemic and inflation brought new challenges and guest demands and expenses, and the last...
Game On: Using In-Room Amenities for Memorable Guest Experiences
The pandemic was a catalyst for the disruption of many markets, the hotel industry included. U.S. travelers are not only eager to travel, but...
Hotel Playbooks: Adapting to Travelers’ Connectivity and Contactless Needs
Today’s travel outlook is positive, with occupancy rates and room revenue projected to approach 2019 levels this year, according to the 2022 State of...
Kimpton Hotels & Restaurants Partners With Talkspace
SAN FRANCISCO—Kimpton Hotels & Restaurants announced a partnership with online behavioral health company, Talkspace, rolling out mental health services to its guests and over...
Westgate Resorts Launches the World of Westgate Loyalty Program
ORLANDO—Westgate Resorts announced the launch of its first-ever loyalty program, the World of Westgate. The World of Westgate program is for both timeshare owners...