Tag: data
AHLA-Sponsored Report Shows That Hotels Support More than 1 in 25 American Jobs
WASHINGTON -- A new study released today finds that hotels support more than 1 in 25 American jobs—8.3 million in total—and contribute nearly $660...
Loyalty Contribution Continues to Rise Across U.S. Hotel Bookings
ROCKVILLE, MD – More than midway through 2019 it is a good time to reflect on the hotel industry’s performance so far this year....
The Benefits and Challenges of Hotel Employees Using Personal Devices on the Job
Gone are the days of employees switching on mammoth desktop computers at 9 a.m. and off at 5 p.m. Today’s workforce is increasingly composed...
Three Insights on How Data Is Changing the Relationship Between Travelers and Hotels
Guest connectivity goes beyond network strength and the fastest WiFi connection. Technology is also allowing hotels to interact with guests on a more personal...
How AI Is Changing the Way Front Desk and Reservation Agents Work
According to April Weatherly, director of telephony optimization and analytics for RLH Corporation, implementing the company’s BluIP artificial intelligence (AI) phone system required planning...