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First Hospitality Promotes Four Leaders Within Operational Departments

CHICAGO—First Hospitality announced the promotion of four leaders within its commercial strategy, people and talent, and hotel operations departments. These promotions show how the...

AI and In-Room Entertainment: Enhancing Personalization and Service Quality

Artificial intelligence is enhancing the effectiveness of many hospitality technologies, including guestroom entertainment platforms. Leading guestroom TV providers are leveraging AI in various ways...
Leonessa

Conrad New York Downtown Opens Rooftop Bar Leonessa

NEW YORK—Conrad New York Downtown announced the transformation of its 16th-floor rooftop space into Leonessa, an Italian-inspired cocktail bar created in partnership with Ariel...
Ruby Hotels

IHG Hotels & Resorts Signs First Ruby Hotels Since Brand Acquisition

LONDON—IHG Hotels & Resorts (IHG) announced the signing of its first Ruby Hotels properties since the acquisition of the brand in February 2025. A...
Leah Roberge

From Front Desk to Finance

Honestly, I was looking for a summer job in high school and happened to get a front desk job—and fell in love.
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