Pets Welcome

According to Time magazine, Americans are on track to spend about $60 billion on their pets in 2015, a number that has doubled from just 20 years ago. This helps explain why hotels that encourage four-legged visitors consistently score off the charts when it comes to customer service. “Brands that cater to pets by equipping a room with food and water dishes, toys, and treats make guests feel particularly welcome, which definitely makes them feel special,” says customer service guru Chip Bell. He cites Kimpton as a front-runner in pet hospitality. “Many Kimpton hotels have a dog concierge in their lobby, and their turndown service includes a treat for any pets staying in your room. It’s a whole different experience for animal lovers.” This ability to connect with guests over something as personal as their “fur babies” is why these brands have a leg up in the guest satisfaction arena.