Don’t Be Left in the Dark
Category: Operations, Smart Strategy
If the grandiose allure of hotel lobbies and generous amenities are any indication, it is clear that “there’s no second chance to make a first impression” in the hospitality industry. Yet, hospitality settings are at risk for being left in the dark without the right lighting, as this single element can be used to capture guests’ attention, convey the hotel’s brand identity, and create a distinct end-user experience to ultimately encourage repeat visits. Specifying the
At the Clarion Waterford Inn & Conference Center in Elmhurst, Ill., guests of the Choice Hotels branded property are getting a new taste of the possible future of midscale food and beverage service. Bistro C is a new beta test concept Choice is rolling out as part of its overall Clarion brand repositioning strategy. Dan Sweiger, brand leader for Clarion, says the new concept is something that the company believes could turn into a game
When the Commons Hotel opens this fall in Minneapolis, Minn., travelers seeking a unique geek-chic experience will finally have a place to stay in the Twin Cities area. Operating under the Noble House Hotels & Resorts umbrella, the hotel promises a lodging experience that evokes the spirit of academic learning and school-days fun for both business and leisure travelers. The Commons Hotel is located near the main campus of the University of Minnesota, the educational
Many hoteliers may be reading or hearing about EMV (Europay, MasterCard and Visa) and NFC (Near Field Communication) and wondering what effect these new payment technologies will have on the lodging industry. NFC is all about smartphones and mobile marketing, while EMV is the smartcard standard for secure payments. The twin technologies of NFC and EMV are especially important to hoteliers as they plan for new products and payment acceptance systems in a world where
Cleaning Like an Olympian
Category: Housekeeping, Operations
Housekeeping has evolved from merely cleaning and tidying rooms to ensuring a pathogen-free environment for guests. Priority is given not just to the cleanliness and appearance of rooms, but also to sanitizing surfaces and preventing the spread of contaminants, allergens and harmful bacteria. Given that hotels can service hundreds—and sometimes thousands—of guests daily, it’s vital that hoteliers equip housekeepers with the right tools, practices and procedures for protecting guests. In anticipation of the 2012 Housekeeping
