Meeting Guests’ Entertainment Viewing Expectations
Providing the best possible viewing experience is no longer a “perk”—it’s a necessity, one that can make an enormous difference in guest satisfaction, loyalty,...
How Converting to High-Performing, Limited-Service Hotels Positions Owners for Post-Pandemic Success
More than a year and a half into the global COVID-19 pandemic, travel demand has begun to return and the hotel industry’s recovery timeline...
Case Study: Hyatt Hotels Welcome Guests with Help from GBAC STAR Facility Accreditation Program
When the COVID-19 pandemic struck, hotels worldwide immediately faced devastating losses. Hyatt had to act quickly to focus on the safety of guests and...
Unlocking Innovation
When it comes to in-room entertainment technology, the guest experience is driven by guest expectations. Hoteliers looking to foster loyalty often feel pressure to...
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New Pyramid Global Hospitality COO Continues Focus on Big Data to Benefit Owners
Pyramid Global Hospitality Chief Operating Officer Eric Habermann retired in April following seven years with the company and a nearly 40-year career in hospitality....
Grand Hyatt Kauai Resort & Spa Launches Scholarship Program
Grand Hyatt Kauai Resort & Spa, a 605-room resort, announced the launch of a scholarship program to support the continued education of its colleagues...
Hilton Surpasses 500 Hotels in Florida
MCLEAN, Virginia, and MIAMI, Florida—Hilton announced a major milestone as the company surpassed 500 open hotels across Florida. This growth was fueled in part...
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