Lodging Recovery
By now it is no big surprise: room demand is recovering, and average daily rate growth is showing signs of a recovery that is...
Mission Accomplished
Wyndham Hotel Group President and CEO Eric Danziger got the first all-brand Wyndham Global Conference off to an exciting start when he “landed” on...
The Importance of People
There’s no more important aspect of guest satisfaction in the hospitality industry than customer service. Without good customer service, it’s hard to build a...
Focused on Creativity
In 1990, George H.W. Bush was president; the Internet was not quite born; the hotel industry was about to enter a punishing recession; and...
Making the Most of It
Question: Which best describes a hotel lobby today—a café; an office or conference room; a cool destination for snacking, socializing, and relaxing; or all...