AH&LA Launches Gratuity Guide
WASHINGTON—The American Hotel and Lodging Association (AH&LA) is releasing a guide covering gratuity rates for a broad array of service areas, including parking attendants,...
Shape Up Your Hotel Gym
Hotels are fitter than ever. With guests increasingly expecting fitness centers, the percentage of hotels offering such facilities has reached an all-time high, according...
Holiday Inn Resorts Catering to Kids
ATLANTA—IHG’s (InterContinental Hotels Group) Holiday Inn Resort Brand recently launched a Kid Classified marketing campaign to figure out what kids and parents really want...
The Value of Tiered Hotel Loyalty Programs
Tiered loyalty programs create ways for hotels to utilize guest data and deploy targeted outreach efforts that build long-term customer commitment.
Hotels Elevate Guest Experience With Resort Amenities
Unlike hotels, which often see guests check in and check out in less than 24 hours, resorts are tasked with creating a positive guest...