When Wi-Fi connections slow down during peak traffic hours, Kirk Hylan of San Francisco-based INsite Networks says the best way to address these kinds of bottlenecks depends on whether you’re dealing with business- or consumer-level bandwidth for your property.
“If it’s consumer level and it’s from the outside, there’s not much you can do,” he says. “Your slowdown may not be about you, but about the block you sit on.” He adds that business-level broadband agreements cover these kinds of slowdowns. “The provider is required to address the problem,” Hylan says. “But the other edge of that two-edged blade is that you will pay a lot for business level.”
Similarly, the origin of the problem will be a key. “If it slows down inside your network, then it’s up to your systems administrator to fix it,” he says. “But if it’s external, the provider should take responsibility.”
