William D. Frye
Dr. William D. Frye is a hospitality educator, researcher, consultant, and former hotel general manager. He is the co-author of AHLEI’s housekeeping textbook Managing Housekeeping Operations.
Quick-Check Safety and Security Items in Guestrooms
When it comes to servicing guestrooms, housekeepers must observe and report any deficiencies that may compromise guest safety and security. Following are several “quick check” items that room attendants should inspect every time they...
The Right Mix of Room Types for Leisure Travelers
With multiple reports that travel this summer will exceed that of previous years by more than 30 percent, it is important to reconsider your hotel’s room type configuration. As a matter of affordability, organized...
Housekeeping’s Role in Combatting Human Trafficking
Human trafficking generates about $150 billion a year globally in illegal profits and poses a complicated challenge for both hotel chains and independent properties. In 2020, there were more than 10,000 reported cases of...
Housekeeping’s Role in Supporting a ‘Responsible Stay’
With the recent launch of AHLA’s Responsible Stay initiative and its endorsement by numerous Association members, state Association partners, and independent properties, let’s take a moment to consider how a hotel’s housekeeping department can...
Supporting Guests’ Dining and Wellness Needs
Though not its primary focus, there are a handful of ways that the housekeeping department can support the dining and wellness needs of hotel guests, especially for limited-service and select-service properties.
Food & Beverage
If your...