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William D. Frye

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William D. Frye, Ph.D., CHE, CHO, CHIA, is a Visiting Associate Professor in the Hart School of Hospitality, Sport and Recreation Management at James Madison University and co-author of AH&LEI’s housekeeping textbook Managing Housekeeping Operations.

Meth Labs: A Dangerous Hotel Challenge

Methamphetamine manufacturers often seek to “cook” meth in hotel and motel rooms because it provides them an enclosed, private environment that they can abandon on a moment’s notice. Meth manufacturing in hotels is a...
Linens

Finding Housekeeping Employees

A hotel without a reliable and consistent housekeeping staff will likely experience diminished cleanliness, face lower quality assurance scores from inspectors, be subjected to higher labor and training costs due to frequent employee turnover,...
Linens

The Evolution of Housekeeping

As LODGING celebrates its 40th anniversary, we can reflect on the changes to hotel housekeeping that have occurred during this time period. Though not driven solely by technology, there have been some noticeable transformations...
housekeeping

Top Five Overlooked Tasks When Cleaning Guestrooms

When room attendants are centrally focused on cleaning the more visible living areas of the guestrooms, some items may go overlooked. Here are the top five tasks room attendants often fail to complete when...
Housekeeping

Determining the Proper Order to Clean Guestrooms

Many housekeeping attendants often express confusion about the proper order in which guestrooms should be cleaned each day. The ideal order should be based on ensuring the front desk has an appropriate inventory of...
Linens

Eliminating Linen and Amenity Theft

Theft of housekeeping supplies is detrimental to the department’s bottom line. Here are some suggestions to help housekeeping managers minimize housekeeping losses. Keep housekeeping closets and storage rooms locked. Some guests will seize an opportunity...
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