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William D. Frye

William D. Frye, Ph.D., CHE, CHO, CHIA, is a Visiting Associate Professor in the Hart School of Hospitality, Sport and Recreation Management at James Madison University and co-author of AHLEI’s housekeeping textbook Managing Housekeeping Operations.

Public Area Housekeeping Basics: Timing, Signage, and Vigilance Are Key

The public areas of a hotel receive considerable traffic and require housekeeping attention to keep them looking clean and orderly. Here are a few things to remember when planning your hotel’s public cleaning:   Timing is...

Color-Coded Cleaning: Preventing Cross-Contamination

Selecting the right tools for each housekeeping task is imperative, not only to achieve a high level of cleanliness, but also to prevent cross-contamination and to control potential infection. Consider implementing a color-coded system...
Washing Machine Hotel Laundry

Ozone Laundry Systems Can Help Save Water and Energy

Ozone is a compound in which three atoms of oxygen are combined to form the molecule O3, which is a strong, naturally occurring oxidizing and disinfecting agent. By injecting ozone gas directly into a...

When to Refurbish Guestrooms

Hotel owners are often hesitant to refurbish their guestrooms because of the significant expense that it entails. However, refurbishment is necessary at periodic intervals to ensure that quality is maintained, brand image is secured,...

Safeguarding Room Keys and Guest Privacy

Room attendants will service about 16 guestrooms per day. In between rooms, they’ll make trips to the housekeeping office, supply storeroom, linen closets, employee break room, locker room, and more. To ensure guest privacy...