William D. Frye
Dr. William D. Frye is a hospitality educator, researcher, consultant, and former hotel general manager. He is the co-author of AHLEI’s housekeeping textbook Managing Housekeeping Operations.
Housekeeping’s Contribution to Sustainability
There are many habits that any housekeeping department can adopt to contribute to their hotel’s sustainability efforts. While many of these initiatives seem like common sense, they may be overlooked or never implemented. Examples...
Maintaining Hotel Fitness Centers and Pool Areas
Two of the most often-overlooked areas of cleanliness in a hotel are the fitness center and swimming pool. While the engineering department may be responsible for maintaining the fitness and pool equipment as well...
Accommodating Feather-Free Requests and Allergy Concerns
While research sponsored by the National Institutes of Health has determined that feather allergy is very rare, many individuals suffer from adverse health effects from products that incorporate feather materials. According to the Mayo...
How Do You Know When Your Housekeepers Are in Duress?
For many lodging properties, the housekeeping department employs more associates than any other, often numbering in the dozens or even hundreds. And most of the time, these room attendants, common area cleaners, housemen, and...
Room Attendant Oversights That Really Irritate Guests
As the poet Emily Dickinson reminded us, “If you take care of the small things, the big things take care of themselves.” Indeed, often it is the small oversights by room attendants that can...