William D. Frye
William D. Frye, Ph.D., CHE, CHO, CHIA, is a Visiting Associate Professor in the Hart School of Hospitality, Sport and Recreation Management at James Madison University and co-author of AH&LEI’s housekeeping textbook Managing Housekeeping Operations.
Public Area Housekeeping Basics: Timing, Signage, and Vigilance Are Key
The public areas of a hotel receive considerable traffic and require housekeeping attention to keep them looking clean and orderly. Here are a few things to remember when planning your hotel’s public cleaning:
Timing is...
Color-Coded Cleaning: Preventing Cross-Contamination
Selecting the right tools for each housekeeping task is imperative, not only to achieve a high level of cleanliness, but also to prevent cross-contamination and to control potential infection. Consider implementing a color-coded system...
Ozone Laundry Systems Can Help Save Water and Energy
Ozone is a compound in which three atoms of oxygen are combined to form the molecule O3, which is a strong, naturally occurring oxidizing and disinfecting agent. By injecting ozone gas directly into a...
When to Refurbish Guestrooms
Hotel owners are often hesitant to refurbish their guestrooms because of the significant expense that it entails. However, refurbishment is necessary at periodic intervals to ensure that quality is maintained, brand image is secured,...
Safeguarding Room Keys and Guest Privacy
Room attendants will service about 16 guestrooms per day. In between rooms, they’ll make trips to the housekeeping office, supply storeroom, linen closets, employee break room, locker room, and more. To ensure guest privacy...
An Alternate Approach to Increase Productivity, Morale
On average, a room attendant spends 25 to 30 minutes servicing a standard guestroom. But is there a more efficient and productive way? Consider the possibilities of using a team cleaning approach.
Increased productivity and...
