William D. Frye
William D. Frye, Ph.D., CHE, CHO, CHIA, is a Visiting Associate Professor in the Hart School of Hospitality, Sport and Recreation Management at James Madison University and co-author of AHLEI’s housekeeping textbook Managing Housekeeping Operations.
Lost and Found: Legal Implications and Guest Expectations
Sometimes, guests forget to take all of their belongings with them when they check out of a hotel. When a room attendant finds left-behind items, this can create a legal duty on the part...
Five Security-Related Tasks For Room Attendants
Room attendants may be the hotel employees that visit guestrooms every day, but it is not uncommon that they overlook simple, but necessary, security-related tasks when servicing a guestroom. Train, coach, and audit all...
Overcoming Three Common Disruptions to Efficient Housekeeping
Housekeeping is a methodical and repetitive process that requires acute attention to detail. To ensure that nothing is missed, room attendants are trained to follow the same steps in sequential order in each guestroom....
Three Tips for Training New Room Attendants
Guestroom cleaning is labor intensive, repetitive, and requires careful attention to detail. Hence, it is understandable that when training new room attendants, it will take time for employees to master each aspect of the...
Preserving Mattresses: When (and if) to Rotate or Flip
For hoteliers, the expense of replacing mattresses can be huge, as one mattress alone may be the single most expensive piece of furniture in a guestroom. Mattresses are also subject to extensive use, and...
