William D. Frye
Dr. William D. Frye is a hospitality educator, researcher, consultant, and former hotel general manager. He is the co-author of AHLEI’s housekeeping textbook Managing Housekeeping Operations.
Room Attendant Oversights That Really Irritate Guests
As the poet Emily Dickinson reminded us, “If you take care of the small things, the big things take care of themselves.” Indeed, often...
Quick-Check Safety and Security Items in Guestrooms
When it comes to servicing guestrooms, housekeepers must observe and report any deficiencies that may compromise guest safety and security. Following are several “quick...
The Right Mix of Room Types for Leisure Travelers
With multiple reports that travel this summer will exceed that of previous years by more than 30 percent, it is important to reconsider your...
Housekeeping’s Role in Combatting Human Trafficking
Human trafficking generates about $150 billion a year globally in illegal profits and poses a complicated challenge for both hotel chains and independent properties....
Housekeeping’s Role in Supporting a ‘Responsible Stay’
With the recent launch of AHLA’s Responsible Stay initiative and its endorsement by numerous Association members, state Association partners, and independent properties, let’s take...