Robin McLaughlin
Robin McLaughlin is digital editor of LODGING.
A Feline Resident Has Been Attracting Visitors to This Hotel for Almost a Century
In the 1920s, Frank Case, the owner and manager of The Algonquin Hotel, kept a cat named Billy. Billy lived at the Algonquin for 15 years, becoming a well-known entity at the property. Shortly...
Four Takeaways from J.D. Power’s Guest Satisfaction Study
Guest satisfaction is of the utmost importance to hotels, and guests are happier than ever, according to the J.D. Power 2018 North America Hotel Guest Satisfaction Index study. Jennifer Corwin led the research and...
Amazon and iHeartRadio Partner to Customize In-Room Music for Hotels
Both branded and independent hotels are increasingly adding voice-activated technology to their guestrooms. These in-room assistants can eliminate the middleman between guests and staff members assessing requests, and can even provide guests with information...
Building AI for the Hospitality Industry: Q&A With Akia CEO Evan Chen
Today's travelers are looking for more personalization and convenience during their hotel stays, and hoteliers are seeking out new solutions to help meet those needs. Akia is an artificial intelligence messaging platform that allows...
Checking In With Greg Marcus of The Marcus Corporation
Marcus Hotels & Resorts, a management company based in Milwaukee, Wis., began in 1962 with the purchase of The Pfister Hotel, a luxury property that had fallen into bankruptcy. Fast forward 56 years to...