Kristen Capano
How Hotels Can Build Community Value
Jim Wefers, general manager of the Courtyard Marriott and Residence Inn in Syracuse, New York, explains how he created a close-knit community of team...
Communication Is Key When Revamping Housekeeping Procedures
From bed wars to bathroom wars, the hotel industry has fought hard to maintain consumer appeal in the face of change. Over the course...
Creating Revenue-Generating Lobby Spaces
Principal at BLT Architects (BLTa) Eric Rahe knows lobby design. BLTa’s hospitality portfolio includes more than a dozen high-profile properties, such as the Newark...
Virtual Reality Offers Futuristic Hotel Property Marketing
Virtual Reality Offers Futuristic Hotel Property Marketing
Marriott Enters Category Marketing with ‘Golden Rule’ Campaign
Marriott’s dedication to their guests has taken shape in the form of a new multi-platform campaign. Launched in August 2017, the campaign, called “The...