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Daniel A. Johnson

Daniel A. Johnson, CHA, CHIA, is an award-winning hotelier with decades of industry experience. He currently serves as a consultant to hotel owners and developers throughout the Mid-Atlantic region.

Three Tips for Staying Ahead of Hotel Repairs

When it comes to predictive maintenance, it’s all about the basics. Here is what hoteliers should keep in mind when implementing predictive maintenance at their properties. Use common sense. Determine the impact of failed operating systems...

Building a Better Toolkit

While every hotel has different needs, here are some essentials that are useful in a toolkit across properties, segments, and locations. Decibel meter (guestroom noise should max out at 55 dba). 
650 lumen or...
Predictive Insights

‘If It Ain’t Broke, Don’t Fix It’

Listen to this article. What’s the “cost” of a guestroom? Some consider it to be the dollar amount associated with the housekeeping labor involved in flipping a room from one guest to the next—e.g., replacing...
myths surrounding hotel conversions

Seven Myths Surrounding Hotel Conversions and Renovations

"Conversions, renovations, and franchise affiliation changes, oh my!"—this doesn’t have to be your theme song if you find yourself embarking on a hotel repositioning effort. It’s important to be aware of the myths surrounding...
Service scores / guest satisfaction / J.D. Power

Five Front Desk Face-Forward Focus Items to Drive Service Scores

Like the adage "a picture is worth a thousand words," a positive review is worth a thousand room nights for hotels. Good feedback about a property reinforces a guest’s decision to stay, whereas bad...