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Daniel A. Johnson

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Daniel A. Johnson, CHA, CHIA, is a vice president of operations at Argeo Hospitality, an Anthony Melchiorri Company.
Predictive Insights

‘If It Ain’t Broke, Don’t Fix It’

Listen to this article. What’s the “cost” of a guestroom? Some consider it to be the dollar amount associated with the housekeeping labor involved in flipping a room from one guest to the next—e.g., replacing...
myths surrounding hotel conversions

Seven Myths Surrounding Hotel Conversions and Renovations

"Conversions, renovations, and franchise affiliation changes, oh my!"—this doesn’t have to be your theme song if you find yourself embarking on a hotel repositioning effort. It’s important to be aware of the myths surrounding...
Service scores / guest satisfaction / J.D. Power

Five Front Desk Face-Forward Focus Items to Drive Service Scores

Like the adage "a picture is worth a thousand words," a positive review is worth a thousand room nights for hotels. Good feedback about a property reinforces a guest’s decision to stay, whereas bad...
Continental breakfast - toast

The Continental Breakfast: A Guest Oasis or Mirage?

They say that the way to a man’s heart is through his stomach. When it comes to hotels, the breakfast bar offers the same opportunity for our guests. Yet, this area is typically one...
hotel pools

Hotel Pools: A Legacy Staple or a Litigation Liability?

It’s summer and both kids and adults alike are flocking to hotel pools once again. Yet the U.S. Consumer Product Safety Commission reminds us that the number one cause of injury death for children...