Home Authors Posts by Daniel A. Johnson

Daniel A. Johnson

Daniel A. Johnson, CHA, CHIA, is a vice president of operations at Argeo Hospitality, an Anthony Melchiorri Company.
myths surrounding hotel conversions

Seven Myths Surrounding Hotel Conversions and Renovations

"Conversions, renovations, and franchise affiliation changes, oh my!"—this doesn’t have to be your theme song if you find yourself embarking on a hotel repositioning effort. It’s important to be aware of the myths surrounding...
Service scores / guest satisfaction / J.D. Power

Five Front Desk Face-Forward Focus Items to Drive Service Scores

Like the adage "a picture is worth a thousand words," a positive review is worth a thousand room nights for hotels. Good feedback about a property reinforces a guest’s decision to stay, whereas bad...
Continental breakfast - toast

The Continental Breakfast: A Guest Oasis or Mirage?

They say that the way to a man’s heart is through his stomach. When it comes to hotels, the breakfast bar offers the same opportunity for our guests. Yet, this area is typically one...
hotel pools

Hotel Pools: A Legacy Staple or a Litigation Liability?

It’s summer and both kids and adults alike are flocking to hotel pools once again. Yet the U.S. Consumer Product Safety Commission reminds us that the number one cause of injury death for children...

How to Build an Efficient Hotel

Daniel Johnson, CHA, serves as a hotel analyst for Travel Channel’s Hotel Impossible and is vice president of operations for Argeo Hospitality. Here, he sits down with LODGING to answer one of the most...

How to Impress Your Boss

The hotel industry revolves around continual learning and best practices. I started my first job at the very bottom of the ladder, in positions such as laundry, houseman, front desk, and night audit, and...