Daniel A. Johnson
Daniel A. Johnson, CHA, CHIA, is an award-winning hotelier with decades of industry experience. He currently serves as a consultant to hotel owners and developers throughout the Mid-Atlantic region.
Three Tips for Staying Ahead of Hotel Repairs
When it comes to predictive maintenance, it’s all about the basics. Here is what hoteliers should keep in mind when implementing predictive maintenance at...
Building a Better Toolkit
While every hotel has different needs, here are some essentials that are useful in a toolkit across properties, segments, and locations.
Decibel meter (guestroom...
‘If It Ain’t Broke, Don’t Fix It’
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What’s the “cost” of a guestroom? Some consider it to be the dollar amount associated with the housekeeping labor involved in...
Seven Myths Surrounding Hotel Conversions and Renovations
"Conversions, renovations, and franchise affiliation changes, oh my!"—this doesn’t have to be your theme song if you find yourself embarking on a hotel repositioning...
Five Front Desk Face-Forward Focus Items to Drive Service Scores
Like the adage "a picture is worth a thousand words," a positive review is worth a thousand room nights for hotels. Good feedback about...