According to travel professionals, the numerous natural and man-made disasters of the last couple of months—the hurricanes that battered Texas, Florida, and Puerto Rico, the earthquakes in Mexico, and the mass shooting in Las Vegas—all had a major impact on hotel bookings in the affected areas. However, the downturns experienced in these areas were typically short-lived. The experts found that immediately following the events, bookings typically plummeted, but as soon as another event grabbed national headlines, the bookings tended to rebound. Read more here.
Earlier this week, a drone video posted to YouTube showed the extent of destruction caused by a wildfire in Santa Rosa, Calif. The footage reveals extensive devastation to homes and businesses in the state’s wine country, including to the Hilton Sonoma and Fountaingrove hotels. Guests at area hotels had been evacuated as hoteliers were forced to shutter their doors. The wildfires continue to rage through the state and have left 31 people confirmed dead and hundreds missing. Read more here.
A new study by the Global Business Travel Association finds that the majority of business travelers are irritated during their journey towards their final destination. According to the study, the crux of that frustration is the amount of time that travelers feel is wasted and not productive. Read more about the study results here.
What attracts a guest or a local resident walking by a hotel to stop in for lunch? Hoteliers are finding that the energy and buzz created around their F&B options is one powerful driving force. The visibility of a dining area—especially grab-and-go outlets—gives guests and passerby alike a chance to see and consider their food options and dining experiences. That visibility can also help break down assumptions that potential customers may have about the speed of hotel food service and the type of food that a hotel’s chefs are serving up. Read more about the ways that hoteliers are driving lunch traffic to their F&B venues here.
The Las Vegas Police Department has identified the 64-year-old gunman of the Sunday night shooting that left more than 50 dead and 400 injured at the Route 91 Harvest Music Festival. The shooter, now dead, opened fire from the 32nd floor of the Mandalay Bay Resort and Casino before police arrived. Area hotels went on lockdown following the shooting and authorities temporarily stopped flights from McCarran International Airport and redirected traffic from the Las Vegas Strip. Read more about the shooting and reactions to it here.
While the importance of providing a comfortable environment for guests to lay their heads at night is somewhat of a no-brainer in the hotel industry, many properties have really taken the task to heart. More luxury hotels, in particular, are adding amenities to help guests enjoy a full night of rest, whether installing blackout shades in guestrooms, offering special pajamas, or bringing in a sleep specialist to consult with weary travelers. Some of these sleep initiatives align with broader health and wellness programs at hotels and resorts. Read about how hotels and hospitality companies are taking a good night’s sleep to the next level here.