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Study: 2017 A Record Year for GDS Hotel Bookings

Study: 2017 A Record Year for GDS Hotel Bookings

NEW YORK–Travel agents are continuing to report a record use of global distribution systems (GDS) to make hotel reservations, according to a study of 900 travel agents in 52 countries by TravelClick and market research firm Phoenix Marketing International. The ...

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Expedia Invests $26 Million in ALICE

Expedia Invests $26 Million in ALICE

New York–Hotel operations platform ALICE has secured $26 million in Series B funding from online travel giant, Expedia, Inc. The completed investment makes Expedia a majority shareholder in ALICE and deepens the commercial cooperation between the two companies that was ...

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Are Guests and Hotels Ready for Chatbots?

Are Guests and Hotels Ready for Chatbots?

Understanding and predicting customers’ online behavior helps travel and hospitality businesses better anticipate and meet guests’ needs. The rise of artificial intelligence (AI) presents an opportunity for hospitality brands to deploy chatbots, automated software that interacts with guests through SMS text or ...

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NYC Hotel Association Launches Its Own Booking Platform

NYC Hotel Association Launches Its Own Booking Platform

NEW YORK—The more than 60 million visitors who travel annually to New York City are now able to search and book hotel accommodations in the Big Apple via FindHotels.nyc—a full service, one-stop booking site featuring members of the Hotel Association of New York City (HANYC). ...

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The Online Booking Channel 2.0

The Online Booking Channel 2.0

The relationship between OTAs and their primary breadwinners—hotels—has been closer to one of rivals than business partners. However, both partners must work together effectively to achieve optimal success. Fortunately for hotels, changes in technology and consumer behavior are creating new ...

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