Tag: smart strategy
Marriott Aims to Fill White Space in Hospitality
In April, Marriott took its 2015 acquisition of Delta Hotels & Resorts to the next level, opening the first Delta property outside of Canada...
A Quirky Approach to Group Business
On a street corner in downtown Richmond, Va., Quirk Hotel, a Destination Hotel, lives up to its name. Showcasing local curiosities such as obscure...
How Employee Feedback Can Help Hoteliers
Feedback is important for any industry, as it shows quite clearly what works, and what could be improved upon. In the service industry, there...
Managing Potentially Damaging Online Reviews
In the age of ubiquitous social media use, a guest’s Facebook status or tweet can have a huge impact on the reputation of a...
Where Liability Falls When Guest Safety is Compromised
It almost sounds like the beginning of a low-budget horror movie. According to his claims, in 2008 Michael David Barrett gained access to a...