Tag: smart strategy
To PIP or Flip? The Costs, Benefits of Property Improvement Plans
Hoteliers whose portfolios are mostly composed of branded hotels are familiar with the ins and outs of property improvement plans (PIPs). These PIPs are...
Navigating Fair Wages
Signed into law in 1938, the first federal minimum wage was just $0.25 per hour. Since then minimum wage has steadily risen to keep...
Five Ways to Delight Customers
Many hoteliers seek to satisfy their customers in an effort to deliver positive results for their business. However, the relationship between satisfaction and other...
How to Prepare for Potential Threats to Security
Daniel Johnson, CHA, serves as a hotel analyst for Travel Channel’s Hotel Impossible and is vice president of operations for Argeo Hospitality. Here, he...
How to Get the Best Results from Your Operations
With 30 years of experience in the hospitality industry, Phil Tufano, partner and COO at San Francisco-based management company Kokua Hospitality, is an expert...