Tag: service
J.D. Power Evaluates Guest Satisfaction Among Large Third-Party Management Companies
TROY, Mich.—Even in the age of digitally enabled contactless hotel bookings and hand-sanitized check-ins, a key element driving hotel guest satisfaction with third-party management...
Delivering Truly Great Customer Service Is Critical—Now More Than Ever
If we’ve learned anything in the past few months, it is that unexpected things can happen to anyone at any time. No one is...
Giving Attention To Hotel Employee Retention
Staff shortages in hospitality organizations can contribute to low employee morale, inconsistent service quality, and poor guest experiences. Furthermore, the lack of trained and...
Three Ways Luxury Hotels Can Use Technology To Improve Service
As the travel and tourism industry grows, the global luxury hotel market is expected to reach $232 billion by the end of 2025, according...
G6 Hospitality Employees Mark 55 Years with 55 Minutes of Service
DALLAS–G6 Hospitality, known for its economy lodging brands Motel 6 and Studio 6 in the U.S. and Canada, and Hotel 6 and Estudio 6...